FAQ – Frequently Asked Questions

I want to ask:

• about your products
• about prices of goods
• about the delivery of goods
• how to shop at Pigu.lt
• how to buy in installments
• about warranty obligations
• about the implementation
• about Pigu-Euro and discount coupons

About your products

Question: Why are your products so cheap?

Answer: Pigu.lt does not need to maintain large retail premises and consultants, so we are able to offer you really low prices. In addition, as an online shopping center in Lithuania, we buy goods in large quantities, which allows us to offer our customers big discounts.

Question: What should I do if I don’t find the information I need in the product description?

Answer: Write to us by email. email pagalba@pigu.lt and we will respond to you within 3 working days.

Question: What should I do if the information about the product differs from the description of a similar product on other sites?

Answer: Write to us at pagalba@pigu.lt , we will check the information and respond to you within two working days.

Question: Is it true that the products sold on Pigu.lt are original?

Answer: Yes, all products sold in Pigu.lt are original. We cooperate only with reliable suppliers who are responsible for the quality of their goods. All products in the Pigu.lt online shopping center have a certificate of conformity.

About prices of goods

Question: Are prices different for legal entities and individuals?

Answer: No. Prices for both legal entities and individuals are the same.

Question: Is VAT included in the price of your goods?

Answer: Yes, all prices in our online shopping center include VAT.

About delivery of goods

Question: Where does Pigu.lt deliver goods?

Answer: Where does Pigu.lt deliver goods?

Question: How long does it take to deliver the goods?

Answer: The estimated delivery time is indicated next to each product.

Question: Is it possible to pick up the goods myself?

Answer: Of course. If you want to know the addresses and working hours of the order pick-up points, click here . 

Question: What goods can I pick up from an Omniva parcel terminal?

Answer: If you want to pick up an order from an Omniva parcel terminal, when placing one order you can select products whose total weight does not exceed 30 kg. When ordering several goods, its total weight and dimensions are always taken into account; if the dimensions of the goods are larger than those indicated above, it is not possible to deliver this product through Omniva parcel terminals. If the weight of the goods exceeds 30 kg, it is not possible to pick it up at the Omniva parcel terminal.

Question: Do you have a product connection service?

Answer: Yes, the product connection service is provided by our partner www.meistropagalba.lt. Select the product connection service when placing an order, and our partners will contact you.

Question: Is it possible to receive the goods earlier than indicated in Pigu.lt?

Answer: The delivery time of the goods is determined automatically. We cannot speed up delivery of goods. However, we will begin to process your order faster if you pay for the goods online. For locations and opening hours of pickup locations, click here .

How to shop at Pigu.lt

Question: Can one person pay for the goods and another person pick them up?

Answer: Yes. Simply when choosing a product delivery method, click the “Change” button and enter information about the person who should receive the order.

Question: When placing an order, I want to provide more information (door code, instructions to the courier, etc.). How can I do this?

Answer: In the comments when choosing a delivery method.

Question: When will you see my order?

Answer: We will see your order immediately after you click the “Confirm order” button.

Question: How to receive an invoice?

Answer: We will send an invoice to the email address you provided. mail immediately after your order is ready. Email The invoice is also a warranty card.

How to buy in installments

Question:  What does your decision depend on whether I can buy a product in installments?

Answer:  The decision on whether you can buy in installments is made by the leasing company, to which we immediately automatically forward your request. We will let you know whether you have the opportunity to purchase the desired product in installments within one business day.

Question:  What goods can be purchased in installments?

Answer:  Any. It is important that the amount of all purchases is at least 50 Euros , and the maximum is 10,000 Euros.

Question:  Who can buy on installment?

Answer:  The following persons can buy goods in installments:
• those receiving wages according to an employment contract and having work experience of at least 4 months;
• receiving permanent benefits paid by Sodra (pensions, benefits, etc.);
• pensioners of ministries (receiving pensions paid by ministries);
• farmers, self-employed persons;
• working abroad (must receive income into a Lithuanian bank account).

Question:  What documents are required to conclude an agreement?

Answer:  In order to use the installment purchase service, you must have one of the
following identification documents:
• Passport or identity card of a citizen of the Republic of Lithuania;
• Permanent residence permit in the Republic of Lithuania.

Question:  Is it possible to change the loan payment date?

Answer:  Once the contract is concluded, the payment date cannot be changed. However, when drawing up the contract, you can choose the most convenient day for you.

Question:  How and where to make a payment under the contract?

Answer: You will see the payment schedule in the Agreement, as well as after logging into the self-service system www.inbank.lt

Payments can be made:

• Bank transfer;
• By cash or bank card: at Maxima ticket offices, Lietuvos spaudos, Narvesen kiosks, Lithuanian Post and PayPost branches, Perlas terminals
• Payments must be made to the company with which you have entered into an agreement.

Возврат и гарантийный ремонт

Дополнительная информация о возврате и гарантийном ремонте по ссылке. 

About order fulfillment

Question: When do you start fulfilling an order?

Answer: If you pay for goods via Internet banking, we begin to fulfill your order immediately. If you choose another payment method, we will begin to process your order immediately after we verify your information by phone or email. mail. Usually the order is confirmed within one business day.

Question: What does status mean?

Answer:

• Submitted
  The order has been placed, but we have not yet begun to complete it. The first stage of the order can have two results: the order is rejected (unintentionally placed order, it is impossible to conclude a leasing agreement, etc.), or it is confirmed (payment has been made, all information has been filled out correctly, etc.).
• In progress
  We have begun to fulfill your order. If the product is in the warehouse, it begins to be packaged. If the product is not in stock, we immediately send the order to the supplier.
• Prepared for receipt
  The order is ready and you can pick it up from the Pigu.lt order pick-up point.
• Transferred to the courier
  Your order has been transferred to the courier, and you will either receive it soon, or it will be delivered to the post office or Omniva parcel terminal you specified.
• Ready for pick-up at LP branch
  The goods have been delivered to the post office you specified and you will be able to pick them up soon.
• Delivered to Omniva parcel terminal
  The goods have been delivered to the Omniva parcel terminal you specified.
• Delivered to the LP EXPRESS parcel terminal
  The goods have been delivered to the LP EXPRESS parcel terminal specified by you.
• Completed
  The order has been delivered to the recipient in the manner chosen by him.
• Rejected
  Order rejected (unintentionally placed order, impossible to conclude a leasing agreement, etc.)
• Returned
  The product has been returned.

Question: Can I cancel my order?

Answer: Yes. You can cancel your order by calling +370 661 05555 or contacting us by email. email pagalba@pigu.lt .

About Pigu-Euro and discount coupons

Question: What is Pigu-E vro ?

Answer: Pigu-Euro is a cumulative discount from Pigu.lt, which you can collect and cover up to 30% of the cost of the goods.

Question: How can I get Pigu-E vro ?

Answer: Follow our newsletters, our Facebook profile, look for codes in the media - we have special promotions during which you can top up your Pigu-Euro account. And also, depending on the situation (for example, in case of inconvenience caused to you), we can credit you with a certain amount of Pigu-Euro. We remind you that only registered users can use Pigu-Euro. So don’t hesitate – register!

Question: What are discount codes?

Answer: A discount code is a one-time code with which you can cover up to 100% of the entire cost of the product.

Question: How to get a discount code?

Answer: You can get a discount code as a prize in various games, competitions and lotteries. We inform about them in our newsletters, on the website and Pigu.lt page on Facebook .